RentKit vs TapGoods PRO
A side-by-side comparison for rental operators choosing software.
TapGoods PRO is one of the more established names in rental management software. They have a wide feature set, a marketplace through their Reventals acquisition, and they are actively investing in AI tooling. If you are already on TapGoods and it is working for your operation, there is no urgency to switch.
That said, TapGoods has some well-documented pain points that consistently show up in user reviews: reliability issues during business hours, no native mobile app for field work, email-only support, and pricing that climbs steeply once you need the full feature set. At $399/month for a fully-featured plan -- plus add-ons for barcoding and per-location fees -- it can get expensive quickly for growing operations.
RentKit was built by rental operators for rental operators. At $99/month with two users included ($35/month per additional seat), evening and weekend support, a native iOS and Android app, and both QuickBooks Online and Desktop integration, it covers the operational gaps that TapGoods users most commonly flag. The tradeoff: TapGoods has a larger brand presence, a built-in marketplace (Reventals), and more third-party integrations.
TapGoods PRO has breadth and brand presence. RentKit has operational reliability, a native mobile app, and pricing that does not punish you for growing.
Side-by-Side
| Feature | RentKit | TapGoods PRO |
|---|---|---|
| Monthly Price | $99/mo (2 users incl, +$35/user) | ~$399/mo (full features) |
| Mobile App | Native iOS & Android | None (web-only) |
| Route Optimization | Built-in | Built-in (Google Maps) |
| Customer Support | Evening & weekend hours | Email only, business hours |
| Phone Support | Yes | No |
| QuickBooks Online | Yes | Yes |
| QuickBooks Desktop | Yes | No |
| Onboarding Time | Fast setup | Optional paid onboarding packages |
| Customer-Facing Catalog | Embeddable catalog & wishlist widget | Storefront included; Storefront+ upgrade |
| Multi-Location | Included | Additional fee per location |
| Revenue Reporting | Built-in | Limited (per user reviews) |
| Marketplace Access | No | Yes (Reventals) |
| AI Features | No | TapWise analytics, Evie planning assistant |
Where TapGoods PRO excels
TapGoods PRO has a broader marketplace and is investing more heavily in new AI tools.
Reventals marketplace
TapGoods acquired the Reventals marketplace in 2023. TapGoods PRO customers can list there as vendors, a demand channel RentKit does not have.
AI tooling
TapWise lets you ask natural-language questions about your business data - revenue trends, seasonality, team performance. Evie helps consumers plan events on the Reventals marketplace. These are early-stage tools, but TapGoods is ahead here.
Website integrations
TapGoods has plugins for WordPress, Wix, and Squarespace. If your website is on one of those platforms and you want real-time inventory synced directly into it, TapGoods has that covered.
RFID integration
Their partnership with Easy RFID Pro gives operators a path to RFID-based inventory tracking. This matters if you are running a high-volume warehouse.
Staffing integration
Through their Nowsta partnership, TapGoods offers shift scheduling, mobile clock-in/out, and payroll reporting. If labor management is a core need, that is a useful add-on.
Larger team
At roughly 58 employees, TapGoods has more development resources than RentKit. That means they can ship across more fronts simultaneously.
Where RentKit leads
Native mobile app
RentKit has a full-featured iOS and Android app. TapGoods is web-only - no native mobile app at all. If your crews are in the field pulling orders, loading trucks, or running deliveries, a native app matters.
Pricing
RentKit is $99/month with two users included and $35/month per additional user. TapGoods runs $399/month for the full feature set, plus separate fees for each location. For a multi-location operation the gap widens fast.
Support hours
RentKit offers evening and weekend support - the hours when rental operators are actually busiest. TapGoods offers email-only support during business hours. No phone line at all.
QuickBooks Desktop
TapGoods only integrates with QuickBooks Online. RentKit supports both Online and Desktop. If your accountant runs Desktop, that is a dealbreaker with TapGoods.
Reliability
Multiple TapGoods reviewers report the system going down during business hours. One reviewer wrote that the software "only works correctly about 25% of the time." RentKit does not have these documented reliability issues.
Workflow flexibility
TapGoods enforces a rigid quote-to-order-to-reserve-to-checkout-to-checkin process. If your operation does not follow that exact sequence, you are fighting the software. RentKit is built to adapt to how you already work.
Document customization
TapGoods reviewers consistently note that you cannot customize document formatting. Pull sheets, contracts, and invoices look the way TapGoods decided they should look.
What users say about TapGoods PRO
These are sourced from verified reviews on Capterra, GetApp, Software Advice, and Slashdot.
On reliability
“The software only works correctly about 25% of the time, and users have daily issues with the software not working correctly, with servers that are so bad that most of the time they can't even download PDF files without them hanging up.
“The site shuts down a few times a month during work hours, preventing us from getting any work done.
“We will be changing software because TapGoods is costing us money with all of the downtime due to issues.
On support
“There's no number that you can call and they take hours to get back to emails.
“When users have issues, staff would rather tell them how they can't replicate the problem than do anything to fix it.
On flexibility
“The formatting is bizarre and you can't customize it at all.
“It is super confined with almost no customizability.
Which platform fits?
TapGoods PRO may be the better fit if:
- You want access to the Reventals marketplace for lead generation
- Your operation follows a strict quote-to-order workflow and you do not need to deviate from it
- You need RFID integration for high-volume warehouse tracking
- AI-powered business analytics is a priority for you right now
- You are already on TapGoods, it is working, and switching cost is not worth the savings
- You need staffing and shift management integrated into your rental software
RentKit is likely the better fit if:
- You need a native mobile app for field crews, drivers, and warehouse staff
- You want predictable pricing at $99/month without add-on fees for barcoding or locations
- You run QuickBooks Desktop and need a direct integration
- You need support during evenings and weekends - when events actually happen
- You want phone support, not just email tickets
- Software reliability is non-negotiable for your operation
- You need flexibility in your workflow rather than a rigid quote-to-order process
- You want to customize your documents and pull sheets
Thinking About Switching from TapGoods PRO to RentKit?
Switching rental software is never trivial, but it does not have to be painful either. RentKit is designed for fast onboarding. Your inventory, customer data, and order history can be migrated without rebuilding everything from scratch.
The most common reason TapGoods users look at alternatives is the combination of reliability issues and limited support access. If you are spending time working around downtime or waiting on email responses during a Saturday delivery rush, that is operational cost you are already paying.
We are happy to walk you through a demo with your actual data so you can see what the transition looks like before you commit to anything.
See RentKit for yourself
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The RentKit team wrote this comparison. If anything is outdated or inaccurate, contact us and we will correct it.
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