A To Z Event Rental Case Study
After switching from Tapgoods to RentKit in June 2024, A to Z Event Rentals achieved:
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60% increase in invoice volume
A to Z went from averaging roughly 118 invoices per month during their span with Tapgoods to over 189 invoices per month on average. The RentKit system freed up crucial operational capacity, enabling their team to do more business with the same staff and less headache. Not to mention their customers are happier. A true win win!
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32% increase in monthly revenue
Before switching to RentKit, A to Z was averaging just under $106K in monthly revenue. Just 3 months later, their average monthly income had skyrocketed to $141K. Faster quoting and invoicing, seamless contract approvals, accurate and timely prep item reports and more efficient routing all added up to being able to do more with less and now the company and employees are reaping the benefits in monetary returns.
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Increased Operational Capacity
After implementing RentKit, A to Z was able to handle significantly more orders without hiring additional staff. Automated workflows for quoting, invoicing, and routing freed up employee time, allowing the team to focus on customer service and event execution rather than repetitive tasks. The result? A leaner operation that can handle peak season volume with ease while maintaining a high level of service.
Founded in 2014 by Ann Trostle, A to Z Event Rentals began with a clear mission: to help local Pennsylvania families and businesses create memorable events with reliable, high-quality rental equipment and personalized service. Ann, drawing on her keen eye for organization and a genuine care for her customers, grew A to Z from a small inventory of tents and tables into a trusted full-service rental company, supporting weddings, graduations, community gatherings, and corporate events throughout the region.
By 2024, A to Z had developed a reputation for excellence, with a dedicated team, a diverse inventory, and a loyal customer base that returned season after season. However, as the company scaled, managing bookings, inventory, and payments became increasingly difficult. They were using Tapgoods to handle their rentals, but Ann and her team found the system cumbersome, with clunky workflows and limited flexibility that often led to double bookings, invoicing delays, and extra hours spent manually adjusting orders. The system couldn’t keep up with A to Z’s growing volume, making it challenging to provide the seamless customer service Ann valued so deeply.
In June 2024, A to Z Event Rentals came to RentKit ready for a change. They needed a system that could handle a high volume of orders efficiently while allowing their team to focus on what mattered most: serving customers and delivering exceptional events. Ann sought a platform that was intuitive for her staff, provided better visibility into their operations and backed by high-quality customer service from a team that not only understood the technical side but also knew the rental industry inside and out to support A to Z’s continued growth.
How We Helped
After onboarding with RentKit in June 2024, A to Z Event Rentals quickly transformed the way they managed their daily operations. The first major improvement came with RentKit’s invoicing and payment processing tools, which allowed the team to generate quotes, convert them to invoices, and collect deposits seamlessly, often within minutes instead of hours. This streamlined approach reduced missed follow-ups and manual entry errors, helping A to Z capture revenue faster while maintaining a professional, organized customer experience.
Inventory tracking became significantly easier, especially with bundled items. A to Z frequently rents packages like tent setups, which previously required manual adjustments in Tapgoods to ensure that all sub-items were tracked accurately. RentKit’s bundle tracking feature automatically handled these packages, updating availability in real time and reducing the risk of overbooking during peak seasons. With digital prep item reports, the warehouse team could see exactly what needed to be pulled, cleaned, and prepped each day, eliminating guesswork and improving turnaround times between events.
Routing and delivery logistics were another area of significant improvement. Using RentKit, A to Z could easily assign routes to drivers, optimize delivery and pickup stops, and track fulfillment in real time. Paired with RentKit’s mobile apps for iOS and Android, drivers and warehouse teams could view tasks, check off completed stops, and update delivery statuses on the go, providing the office with instant updates and reducing phone calls during busy mornings.
Throughout the process, RentKit’s customer service became an extension of the A to Z team. With support provided by people who have firsthand experience in the rental industry, A to Z found they were not only receiving fast answers but also proactive suggestions for improving their workflows. RentKit’s willingness to listen and implement solutions quickly helped A to Z continue scaling while preserving the personalized customer experience that has defined their brand since the beginning.
“Before RentKit, we could handle about 1,000 events per year. Now, we’re doing over 2,500 per year with the same team!”
Ann Trostle
A to Z Event Rentals
We recently discussed with Ann, the owner of A to Z Event Rentals, and asked her a few questions regarding her experience with RentKit. We wanted to know just what it was about RentKit that she felt like made the difference in various areas of improvement for her rental business. For example, we wanted to know what her specific challenges were before switching to RentKit. To this she replied,
“I think in any rental business, effective communication plays a way bigger role than many people realize. Communication between clients and the business, between departments within the company, and between multiple people on the client side sometimes can make it feel like there are so many ways to make a simple mistake in the chain of communication that can lead to an unhappy client. We’ve been really happy with some of the features RentKit offers that streamline this process and allow the right people to access the important details.”
It is clear that Ann prioritized the details of her clients events and thus needed a system that would efficiently handle complex communications both internally with her team and externally with customers and their event reps. We asked her, outside of the numbers that support the overall improvement, what changes she has personally seen in her business since implementing RentKit and were pleased to learn that:
“More streamlined communication, less margin for error between departments, reliable information, and a responsive support team have all enabled us to grow confidently to the next step!”
We also asked Ann about time savings, what she felt like one of her biggest wins is since using the software as well as any advice she might give to others that are evaluating rental software systems.
Time Savings:
“A few years ago, before we implemented any software, checking availability was a manual task, routing involved copying and pasting inventory lists and addresses, and taking last minute orders was nearly impossible! None of that is part of my day anymore: routing is a few simple clicks, availability populates reliably and consistently in seconds, and if someone walks in the door for a rental, it’s easy to get them loaded up and out the door smoothly!”
Success Story:
“My favorite thing about RentKit is their desire to grow with features that serve the rental community in real time. We strive to be a leader in the industry, and we need a software leader to enable us to do that. Jonny and Joe are always very quick to respond to support requests, and to build out new features that continue to streamline our efforts- like when we requested that all delivery fees display on a given route so we can make sure we’re profitable, they had that released in the next update!”
Advice:
“The onboarding process is so smooth, that its worth trying! We made the switch in June- a super peak month for us, which would have been a nightmare otherwise, but the guys helped us onboard swiftly and we were working with the software in real time within a day or two, and then fully integrated and running smoothly in just a few weeks! This option is the right balance for us between a powerful tool for operating our business, and personable support that helps us through any question marks quickly!”
Ready to Level Up Your Rental Business?
If you’ve seen what A to Z Event Rentals achieved with RentKit, imagine what it could do for your company. Whether you need to streamline invoicing, simplify inventory tracking, or reclaim your weekends from routing chaos, RentKit can help you build a more profitable, efficient rental business with less stress.